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Effective date: October 22, 2026
These Terms explain use of ourlifesmoments.com and services offered by Our Life’s Moments Academy Inc. (OLM Academy). A signed coaching agreement, accepted proposal or clearly disclosed purchase/event terms govern the specific service. These website Terms do not retroactively change existing agreements or waive rights provided by applicable law. Services are available only to adults aged 18 and over.
Coach Michelle offers life and relationship coaching, personal-development resources, workshops, speaking and related programs. Coaching supports reflection, goal setting, communication and personal development. It is not a substitute for licensed mental-health treatment, medical care, legal advice or financial advice. No particular personal or relationship result is guaranteed. In immediate danger or an emergency, contact appropriate local emergency services.
Availability is limited and may change. Your confirmed booking or proposal identifies the service, session duration, price, currency, payment method and additional terms. Verify the displayed time zone before confirming an appointment. Published prices do not replace a written proposal or signed agreement for a customized plan.
Requests to reschedule coaching or consultation sessions must be received at least 48 hours before the scheduled start time. Timely rescheduling is subject to availability and does not create a cash refund entitlement. Sessions cancelled or rescheduled with less than 48 hours’ notice, or missed without notice, are forfeited unless Coach Michelle approves a written exception. Unused subscription sessions expire at the end of the monthly billing cycle without automatic rollover. Your accepted agreement controls any specific exceptions. For online sessions, use a quiet private space, be on time and keep your camera on unless another arrangement is agreed.
Where expressly included in the accepted subscription agreement, coaching subscriptions have a six-month minimum commitment and continue month-to-month after the initial term until ended with at least 30 days’ written notice. Card subscriptions require automatic payment. MMG is a manual-payment exception for Guyana clients only with written approval and verification of each monthly payment. Cancelling a subscription or stopping attendance does not itself create a refund or remove payments owed under the accepted minimum term, subject to applicable law and the agreement’s exceptions. Review and accept the agreement and billing schedule before paying. Late-payment fees and suspension rules must be disclosed in that agreement.
Payments for consultations, coaching sessions and subscription coaching are non-refundable for a client’s change of mind, decision not to attend, late cancellation, missed session or unused sessions, except where applicable law requires a refund or Coach Michelle expressly approves an exception in writing. A consultation is a one-time service and does not itself create a subscription commitment.
If Coach Michelle cancels a session, a replacement session or appropriate credit will be offered. If OLM Academy cannot provide prepaid services, the unused prepaid amount for services it cannot provide will be refunded, or credited only with the client’s agreement. Duplicate or incorrect charges will be investigated and corrected. Nothing in this policy limits mandatory consumer rights or any remedy required by applicable law.
Subscription cancellation is separate from refund eligibility and follows the accepted minimum term and written-notice requirements. Payments for other programs, events and products are also non-refundable, except where applicable law requires a refund, the disclosed purchase terms provide otherwise, or a written exception is approved. Check the specific booking, order or event terms before purchase. For a billing concern or written exception request, contact [email protected] with your booking or order reference.
Personal information is addressed in our Privacy Policy. Coaching confidentiality, limitations and any recording or transcription practices must be explained in the applicable client agreement and consent process. We use AI-assisted summaries and inform clients of this use. In couples or group settings, other participants hear what is shared; OLM Academy cannot guarantee their conduct. Participants should respect one another’s privacy and must not record or distribute sessions without permission.
Use the website, sessions and community spaces lawfully and respectfully. Do not harass others, misrepresent your identity, disrupt services or share another person’s private information without permission. Books, journals, worksheets, videos and other OLM materials are protected content. Purchase or access does not authorize commercial redistribution, resale or copying beyond permissions expressly granted.
Bookings, payments, communications and linked resources may involve third-party platforms with their own terms. We may update website information and these Terms prospectively; this does not replace signed agreements. Material changes affecting an active paid service should be addressed through the applicable agreement rather than an unannounced website edit.
For service questions, billing concerns, rescheduling or complaints, contact [email protected] or WhatsApp +592 694 9614 or U.S. phone +1 412 224 0001. Include the booking or order reference, but not payment-card details.
Our Life’s Moments Academy Inc.
Arlington, Texas, U.S. — sessions by appointment. Online services for Guyana, the Caribbean, and the U.S.
© 2026 Our Life’s Moments Academy Inc. All rights reserved.